Privacy policy

Our privacy and cookie statement in brief

When processing personal data, we comply with privacy legislation. This means that we:

• Clearly record our purposes before we process your personal data, via this privacy and cookie statement.
• Store as little personal data as possible and only the data that is necessary for our purposes.
• Explicitly request permission for the processing of your personal data, if permission is required.
• Take the necessary security measures to protect your personal data . We also impose these obligations on parties that process personal data for us.
• Respect your rights, such as the right to access, correct or delete your personal data processed by us.

1 Our privacy and cookie statement in brief

2 Purposes of data processing

3 Consent

4 Contact

5 Job Applications

6 Downloading of information

7 Usage of our services

8 Anonymisation

9 Security

10 Data retention

11 Your GDPR Rights

12 Data Breach Response

13 General processing & Usage of cookies

14 Complaints

15 Changes to this privacy and cookie statement

16 Contact

Crosslang NV and its subsidiaries and affiliates (collectively “Crosslang” “our,” “we” or “us”) are committed to respecting your privacy. This Privacy Policy describes how we collect, use, disclose, store and otherwise process information when you use our websites and other online products and services.

We urge you to read this Privacy Statement so that you understand our commitment to you and your privacy, and how you can participate in that commitment.

We have drawn up this privacy and cookie statement to make it clear to you that we take your privacy very seriously. For this reason, the personal data collected by us is carefully processed and secured. In doing so, we comply with the General Data Protection Regulation (GDPR).

Purposes of data processing

In this privacy and cookie statement we explain to you what we at Crosslang do with information that we learn about you. By using our services or visiting our website, we obtain different types of personal data from you.

For each purpose, it is indicated below which data we obtain from you, for what purpose we process this data and how long it is stored. If you have any questions or want to know exactly what we keep of you, please contact us via the details at the bottom of this privacy.

Consent

Crosslang NV collects personal information about you in connection with many of our services. When working with or using Crosslang NV, you may be prompted to make an account which may hold personal information such as your name, mailing address, email address, or credit card information. In addition you may be providing personal information when

• Communicating with Crosslang NV via phone calls, chats, emails, web forms, social media, and other methods of communication,
• Subscribing to Crosslang NV’s marketing material,
• Downloading information from this website,
• Applying for a job, or
• Using services of Crosslang NV.

By providing your personal information to Crosslang NV in the ways described in this privacy policy, you agree that you are authorized to provide that information and are accepting this privacy policy and any supplementary privacy statement that may be relevant to you. If you do not agree to our practices, please do not register, subscribe, create an account, or otherwise interact with our services, Crosslang NV’s websites, or mobile-device applications.

Contact

We offer various possibilities to contact us. This can be done by telephone, but also via e-mail or the contact form.

For this purpose, we process the following personal data:

• First and last name
• (Business) e-mail address
• (Business) telephone number
• Any information that you enter yourself as the content of a message.

We use this information to process your request and to contact you properly.  We keep this information in order to improve our services for future users.  The information can be deleted with a simple request on privacy@crosslang.com.

Job Applications

Have you responded to one of our vacancies or have you submitted an open application? Then we process your personal data in order to be able to process your application.

For this purpose, we process the following personal data:

• First name and surname
• E-mail address
• Telephone number
• Curriculum Vitae
• Motivation letter
• Salary indication
• Credentials

Any other information that you send with your application.

We use this information to prepare for the possible conclusion of an employment contract.

If you do not start working for Crosslang NV after the end of the application procedure, we will not store the application data for longer than 4 weeks after the end of the procedure. This way we can still approach you if the previous candidate turns out not to be suitable on closer inspection. If we are unable to offer you a position at this time, we may – with your consent – retain your application data for a maximum of one year after the end of the application procedure. You can withdraw your consent at any time by sending us an email. If you come to work for us, we will keep your application data in the personnel file.

Part of the procedure is a social media and internet screening. We may use found information during the application process for further assessment. Carrying out the screening is necessary to ensure that our image is maintained when hiring new staff. We do this on the basis of our legitimate interest. We search for your name on Google and any profile on various social media. This, of course, insofar as these profiles are public; we will not ask you to grant us access to a restricted social media page or to make a connection with us. Of course, the findings will always be discussed with you. We do not reject people only on the results of a screening. If you object to the screening, you can indicate this by e-mail at the time you apply.

If we need help from external HR consultants in relation to your application, we may forward your data to them. It is also possible that we forward your application to other Crosslang NV. affiliated companies, when your application is relevant to them.

Downloading of information

Are you downloading a presentation from this website, then we process your personal data in order to be able to handle the download.

For this purpose, we process the following personal data:

• First name and surname
• E-mail address

We use this information to understand our audience better and to improve the information we offer you. Next to this we may, with your consent, use this information for marketing purposes.

Usage of our services

When you use or work with Crosslang NV services, you may be prompted to create an account. This account may store personal information such as your name, mailing address, email address, or credit card information. We collect this information to ensure the smooth functioning of our services and to properly invoice you for any charges that may apply. We will keep this information for as long as required by law, or as long as necessary for the purposes for which it was collected.

Anonymisation

We can anonymize personal data that we obtain through the use of the website. This means that the personal data originally obtained by us have been made anonymous in such a way that the data subject is no longer identifiable on the basis of this data. The data is therefore no longer personal data and there are therefore no privacy risks associated with this.

We have a legitimate interest in anonymising data. By means of this anonymized data, we can conduct statistical research and improve our website.

Security

We take appropriate security measures to limit misuse of, and unauthorized access to, your personal data. For example, we ensure that only the necessary persons have access to your data, that access to your personal data is protected and that our security measures are regularly checked. Among other things, we take the following security measures:

• Logical access control on our laptops and systems, using passwords and MFA where possible;
• physical measures for access security, including access chips and camera security in our office building;
• encryption of digital files;
• organisational measures for access security;
• security of network connections via Transport Layer Security (TLS) technology;
• purpose-based access restrictions and data storage within the EU.

We work digitally as much as possible: old papers go through the shredder and digital documents are secured.

Data retention

Crosslang NV retains your information for business purposes, for as long as your account is active, and/or as long as is reasonably necessary to provide you with our products and services. Crosslang NV will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes, improve our services and/or enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time. Unfortunately, however, no system or online transmission of data is completely secure. We cannot guarantee the security of information transmitted to our services. To that end, Crosslang NV will notify users of a data breach when Crosslang NV determines that is reasonably necessary in accordance with applicable law. Any transmission is at your own risk and Crosslang NV expects that you will use appropriate security measures to protect your information.

Your GDPR Rights

You have the following rights:

• Right of access: you have the right to view the personal data that we process about you.
• Right to rectification: you have the right to correct or supplement the personal data that we process about you if it is incorrect or incomplete.
• Right to withdraw your consent: you can easily withdraw your consent at any time.
• Right to object: you can object to the processing of your personal data.
• Right to erasure: you can request us to delete your personal data.
• Right to data portability: if it is technically possible, you have the right to have the personal data we process about you transferred to a third party.
• Right to restriction of processing: in some cases, you can request that the processing of your personal data be restricted (temporarily or otherwise), which means that we process less of your data.

If you wish to exercise one of these rights, we may ask you to identify yourself. We request data for this to ensure that you are the right person to whom the personal data belongs.

In principle, we will comply with your request within one month. However, this period may be extended by two months for reasons related to the specific privacy rights or the complexity of the request. If we extend this period, we will notify you within the first month.

If you wish to exercise one of your rights, you can make this known by contacting us via the contact details at the bottom of this privacy and cookie statement.

Data Breach Response

Security of all information is of the utmost importance for Crosslang NV. Crosslang NV uses technical and physical safeguards to protect the security of your personal information from unauthorized disclosure. We use extensive security measures to keep all information secure. We also make all attempts to ensure that only necessary people and third parties have access to personal information. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. In the case of a data breach, we will notify you of any loss, misuse or alteration of personal information that may affect you.

General processing & Usage of cookies

On our website we use cookies from ourselves and from third parties. Cookies are information files that can be automatically stored on or read from the device (such as PC, tablet or smartphone) of the website visitor when visiting a website. This is done via the web browser on the device. We and third parties use cookies to:

• enable functionalities of the website (technical and functional cookies);
• analyze the use of the website and, on that basis, make the website more user-friendly (analytical cookies);
• to be able to show personalized advertisements (marketing cookies).

These cookies collect the following information from you:

• IP address
• Cookie-ID
• Application and click behavior
• Referrer-URL

When you visit our website for the first time, we show a notification explaining cookies. Hereby, insofar as we are obliged to do so, we will ask for your consent to the use of cookies.

By clicking on “Cookie Settings” you will get an overview of the cookies we use.

Complaints

If you have any questions, or would like to file a complaint about the use of your personal data, you can contact us using the contact details at the bottom of this privacy and cookie statement. We handle every question and complaint internally and communicate this further with you. However, if you feel that we are not helping you in the right way, you can contact the Dutch Data Protection Authority to file a complaint.

Changes to this privacy and cookie statement

Crosslang NV has the right to make changes to this privacy and cookie statement. Changes will be published on our website. Therefore, check this privacy and cookie statement regularly, so that you are aware of any changes.

Contact

CrossLang NV

Amerikagebouw

Kerkstraat 106

9050 Gentbrugge

Tel: +32 (0)9 335 22 05

e-mail: info@crosslang.com

questions on privacy: privacy@crosslang.com

complaints: support@crosslang.com

BTW BE0869914707